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600 Fans Left Stranded For Hours

600 Fans Left Stranded For Hours


600 Aston Villa Season ticket holders had a disastrous trip to the Cup Final!

The chartered a train from Witton Station to Wemberley on Sunday which the Villa supporters booked this through a club link was a complete and utter shambles.

All travelers were advised to be at the station for 09:30, however upon arrival at 09:15 they were advised by stewards that the train would be delayed, they were invited to go the Legends Lounge for coffee and would be advised/up-dated on the departure when they had a time.

Thomas Cook were the agents and bookings through the official Aston Villa Website site link giving your club/season ticket booking number. The cost of tickets for this trip were a £39 no discount for kids not the cheapest way to get there.

They should have been at the ground in London for 12:10 but they were still at Witton Station at 11:55, they eventually arrived at 14:15 just enough time to rush to the seats and got seated 10 minutes before kickoff. In short the transport to the Cup Final absolutely ruined their day quicker than Wayne Rooney.

In these days it’s a disgrace that between Thomas Cooke and Aston Villa 600 people can’t be shifted for Witton to London on a special day without an amateurish almighty cock up.

The club stewards by all accounts were brilliant.

General Krulak was asked about this in his thread in our 100% forum and said:

"We are definitely aware of the debacle on the Thomas Cook train.

We are all over it...have demanded an investigation of the entire affair. We do know the following:

1) the train was late getting going due to signal and track issues...not a Thomas Cook problem.

2) Thomas Cook only had two people on the train so when problems broke out on the return, they were woefully short on personnel to sort the issue.

Again, we have asked for a full accounting of what took place.



Click here to join in the debate on the club forum.

Writer:col8
Date:Friday March 5 2010
Time: 1:23PM

Comments

0
The worst thing of all was "No one was telling us a thing" attitude, it made it worse when people who went on the coaches were ringing their mates to say they had arrived and the poor buggers at Witton were still standing at the station "bloody distraught" I should think Thomas Cook and Aston Villa leave football transport alone and stick to Trips to Spain and playing football. £24,000 quid for a train and it's late, whats the betting a Noser was working the signals.........
col8
05/03/2010 14:23:00
0
suppose it could have been worse col8, could have been me!!! NO, seriously, not good at all, a couple of my friends got caught out and it wasn't nice for them at all.
The Fear
05/03/2010 14:41:00
0
suppose it could have been worse col8, could have been me!!! NO, seriously, not good at all, a couple of my friends got caught out and it wasn't nice for them at all.
The Fear
05/03/2010 14:41:00
0
That is just shocking as was running out of beer at the stadium :-(
davidsands1982
05/03/2010 15:00:00
0
That is just shocking as was running out of beer at the stadium :-(
davidsands1982
05/03/2010 15:00:00
0
I have to admit I remember thinking "That's steep" when I saw this offer as I had already booked my train ticket and it only cost me £19.50. I don't mean to rub it in but I had a smooth an uneventful trip down and back up. I should hope that Aston Villa demand some sort of refund / compensation from Thomas Cook. Don't just book it. Thomas ***** it (up)!
Adam Deuce
05/03/2010 15:14:00
0
I have to admit I remember thinking "That's steep" when I saw this offer as I had already booked my train ticket and it only cost me £19.50. I don't mean to rub it in but I had a smooth an uneventful trip down and back up. I should hope that Aston Villa demand some sort of refund / compensation from Thomas Cook. Don't just book it. Thomas ***** it (up)!
Adam Deuce
05/03/2010 15:14:00
0
lol Adam Deuce "Thomas ***** It"
col8
05/03/2010 16:51:00
0
That's unlucky. Can I take this opportunity to praise London Midland? New Street to Wembley Central - £14 return. Departed and arrived on time, there and back. Was a really long train with plenty of seats. Will definately be using if we go to the FA cup semi.
PiperUK
05/03/2010 20:29:00
0
I have received an email stating all villa supporters will receive a full refund
chasrack
06/03/2010 07:59:00
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