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Villa Do Listen And Take On Feedback!

Well this is a bit of positive news and good to see that the club continue to take feedback from the fans and act accordingly.

There have been changes to the season ticket sales in relation to the cup voucher scheme. Before when you were a season ticket holder you got the choice whether to join the scheme which guarantees 'your' seat for all cup games at Villa Park OR you could have a period of grace, usually a few weeks, to get 'your' seat before they went on general sale.

Now at the end of last season it was decided that you'd have to join the cup voucher scheme in order to grab 'your' seat and that there would be no period of grace if you didn't.

I must admit after certain cup events last season, which we don't have to go into again, I was thinking, for the first time since being a season ticket holder, not to join the cup voucher scheme again BUT did when I found out the changes. I think if we don't take cups seriously this year it will be the last time I do so but again, that is another story and a personal decision...

Anyway, I got the new season ticket card through the post last week (the old cards are being replaced for all season ticket renewals this season) and read the letter explaining the benefits etc.

Amongst the info was the following:

We can now confirm that your chosen seat has been secured for all Premier League games this season. However, the best way to secure your seat for home cup matches including games in the newly formed Europa League is by joining the Cup Scheme. They go on to explain the benefits...

However, they also added: Alternatively we can NOW confirm that, should you not choose to join the Cup Scheme, as a Season Card Holder you will be given a 48-hour priority window to secure your seat for home cup ties. However this priority will only apply to the Aston Villa Online Ticket Office, so get online now!

As said, good to see the club do listen and adapt. I know there was feedback given, I for one queried and gave the point of view that there should be some period of grace, there was a thread in the forum about it also, so I'm sure others ... and other forums (if any such thing exists....!!!!!) I quite sure would have done the same.

Nice one Villa and well done Nicola Keye (Head of Consumer Sales)

There is also a new Aston Villa Holiday Club with Thomas Cook... www.astonvilla.thomascooksport.com ... it says: Thomas Cook Sport is delighted to bring you the Aston Villa Holiday Club where Aston Villa fans can buy anything from flights to hotels to complete holiday packages and all at guaranteed discount prices. before adding, and if you are buying a holiday, it would be wrong of you not to pay for an invite Fear along with you... or if you don't want his company, just pay for him and you can stay at home.

Great Villa t-shirts right here! http://www.vfootystores.co.uk/villa/




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The Journalist

Writer: J P Fear Mail feedback, articles or suggestions

Date:Sunday July 12 2009

Time: 4:16PM

Your Comments

The way that cup games have ben treated under O'Neill, they'd have to pay me to see that. No point in paying money to watch games that clearly mean nothing to the club. Season ticket can go back too if they sell off the best players and continue to buy nobody.
CustardCream
The way that cup games have ben treated under O'Neill, they'd have to pay me to see that. No point in paying money to watch games that clearly mean nothing to the club. Season ticket can go back too if they sell off the best players and continue to buy nobody.
CustardCream
listen to the fans? hahahaha your funniest post yet lol
Astonian Villan
listen to the fans? hahahaha your funniest post yet lol
Astonian Villan
that's a little harsh, though. I think we mustn't let our failings in the transfer market mask some a of the great things our club has done/is doing. I think you'd be hard pushed to find any club in the league with better communication with supporters - even if you don't like the answers occassionaly its clear they are in constant dialogue with fans.
CustardCream
that's a little harsh, though. I think we mustn't let our failings in the transfer market mask some a of the great things our club has done/is doing. I think you'd be hard pushed to find any club in the league with better communication with supporters - even if you don't like the answers occassionaly its clear they are in constant dialogue with fans.
CustardCream
Two days grace seems very fair.
Nel-A
Two days grace seems very fair.
Nel-A
Two day`s grace IF you register ON-LINE. No thanks, having paid 405 up front for league games, I expect first pick for my seat for cup games, in person.
Fletch
Two day`s grace IF you register ON-LINE. No thanks, having paid 405 up front for league games, I expect first pick for my seat for cup games, in person.
Fletch
Will they take my advice?? Get signing some darn players!
leelindsay
Will they take my advice?? Get signing some darn players!
leelindsay
blimey, people say I'm negative, try to do say anything positive and it is ripped apart!! lol :o) To be fair they did listen, they changed what they had planned, online is understandable as it is quick and efficient... that is how I buy all my extra tickets. The one problem the club have is the short notice on cup games and changes of matches so giving too much of a period of grace for season ticket holders then blocks selling tickets to others.
the fear
blimey, people say I'm negative, try to do say anything positive and it is ripped apart!! lol :o) To be fair they did listen, they changed what they had planned, online is understandable as it is quick and efficient... that is how I buy all my extra tickets. The one problem the club have is the short notice on cup games and changes of matches so giving too much of a period of grace for season ticket holders then blocks selling tickets to others.
the fear
do agree that MON has some way to go to restore confidence in his attitude to cup games Custard Cream
the fear
do agree that MON has some way to go to restore confidence in his attitude to cup games Custard Cream
the fear
The fans dont want Young to go at any cost! Especially not to Spurs which is where he will end up. Then lets see what you have to say.
asherthesmasher
The fans dont want Young to go at any cost! Especially not to Spurs which is where he will end up. Then lets see what you have to say.
asherthesmasher
I'm delighted to hear that the club does indeed listen to the supporters, take on board their feedback and observations, evaluate the gathered information, at at times, accede to their requests and desires. One huge plus point regarding the current administration, without a doubt. Lets face it, the supporters, as the end users, are perfectly placed to decide as to whether any given proposal is workable and/or welcome. Long may this attitude by the club continue, because it certainly was a long time coming throughout my Villa supporting years.
glensider
I'm delighted to hear that the club does indeed listen to the supporters, take on board their feedback and observations, evaluate the gathered information, at at times, accede to their requests and desires. One huge plus point regarding the current administration, without a doubt. Lets face it, the supporters, as the end users, are perfectly placed to decide as to whether any given proposal is workable and/or welcome. Long may this attitude by the club continue, because it certainly was a long time coming throughout my Villa supporting years.
glensider
think that is more for other threads asherthemasher!
The Fear
think that is more for other threads asherthemasher!
The Fear
 

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